Design Your Door

Customer Satisfaction Survey - Commercial

58745 Executive Dr, Mishawaka IN 46544 | Phone: 1-800-OVERHEAD - 574-259-2822 | Fax: 574-259-7049

Name :
Email :
Invoice # :	Date of Installation :

We at Overhead Door Company wish to sincerely thank you for your business. Our objective is to complete every installation to your total satisfaction. Our goal is to exceed your expectations. How did we do on the project referenced above?
Comments :

The following questions address levels of service, on-time commitment and overall performance. Your responses are very important as they will assist us in determining any areas we need to improve upon, as well as, identifying those areas in which we are doing well. Please respond openly and honestly, and address any comments below or separately. Thank you in advance for your time and thoughtful feedback.

6 Being The Highest Score

Was our Customer Interaction Center courteous and professional in answering your telephone call and determining the proper follow through?
	1	2	3	4	5	6

Did our sales representative conduct your appointment and proposal in a timely and knowledgeable manner?
	1	2	3	4	5	6

Did we verify and schedule your project properly in advance, and did we complete this project on time?
	1	2	3	4	5	6

Did our installer(s) perform their work in a timely and professional manner?
	1	2	3	4	5	6

Did the installer follow your plan regulations and clean after the job was completed?
	1	2	3	4	5	6

Has this installation been completed to your total satisfaction?
	1	2	3	4	5	6

We appreciate your business and feedback about our performance with your company. This information is important to our continuing efforts to improve our organization. I look forward to receiving your responses.