Customer Satisfaction Survey - Commercial

Name :
Email :
SRO# :	Work Date :

We recently completed some work at your company. I�d like to ask you 6 questions about the service we provided. This should take less than two minutes and will help Overhead Door improve our service to your company.

On the day of service did our technicians call ahead to let you know they were on the way?
	Yes
	No
Did our technicians introduce themselves to you when they arrived?
	Yes What were their names?
	No
Was the work performed in the timeframe you expected?
	Yes
	No

Please answer the following questions using this scale:

1- Completely dissatisfied 2- Somewhat dissatisfied 3- Neither satisfied nor dissatisfied 4- Somewhat satisfied 5- Completely satisfied

How would you rate the appearance and demeanor of the technician?
	1	2	3	4	5

How would you rate the quality of the work performed?
How would you rate the quality of the work performed?	1	2	3	4	5

How would you rate this Overhead Door experience?
How would you rate this Overhead Door experience?	1	2	3	4	5

Do you have any additional comments that you would like to express?

Thank you for your feedback. We really appreciate your input!